Return and Refund Policy
At Lorvoiada, your satisfaction is important to us.
If something isn’t quite right with your order, our team is here to assist and make the return process simple and stress-free.
Return Eligibility & Timeframe
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible:
- The item must be unused and in the same condition as received
- All original packaging and tags must be included
- Proof of purchase (order confirmation or receipt) is required
How to Start a Return
To initiate a return, please contact us at:
If your request is approved:
- We will provide a return shipping label
- You will receive clear instructions on how to return your item
Important:
Items sent back without prior authorization will not be accepted.
Damaged, Defective & Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
Please contact us immediately at:
We will review the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Custom or personalized jewelry
- Earrings (for hygiene reasons)
- Items showing signs of wear or use
- Original shipping fees paid at checkout
We also do not accept returns for:
- Sale or clearance items
- Gift cards
If you are unsure whether your item qualifies, please contact us before submitting a request.
Exchanges
We do not offer direct exchanges.
If you would like a different item:
- Submit a return request (once approved)
- Place a new order separately
This ensures faster processing.
European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Returned items must:
- Be unused and in original condition
- Include original packaging and tags
- Include proof of purchase
Refunds
Once we receive and inspect your return:
- We will notify you of approval or rejection
- Approved refunds will be issued within 10 business days to your original payment method
Please Note:
Banks or credit card providers may require additional processing time.
If 15 business days have passed after approval and you have not received your refund, contact us at:
Refused Shipments & Dispute Resolution
If you wish to cancel an order or request a refund, please contact us first:
Please do not initiate a chargeback before contacting us, as this may delay resolution.
We are committed to resolving concerns quickly and fairly.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If the issue persists, contact us:
Return Address
A return shipping label provided by us is required before sending any items.
Return Address:
A&J Empire LLC
14522 Vanowen St Unit 8
Van Nuys, CA 91405-3916
United States
Thank You
Thank you for choosing Lorvoiada —
where refined jewelry meets everyday elegance.